Customer Success Engineering is the business practice of ensuring customers' success on your product, platform, or service. Customer success engineering drives proofs-of-concept, onboarding, upsell and cross-sells.
Customer success engineering (CSE) is a specialized field within customer success that focuses on providing technical support and solutions to customers. CSE professionals typically have a strong background in engineering and technical expertise, and work closely with customers to understand their technical needs and challenges, and provide solutions that help them achieve success.
CSEs are responsible for troubleshooting and resolving technical issues, providing training and documentation, and working with customers to ensure they are getting the most value from the company's products and services. They also work closely with other teams within the company, such as product development and engineering, to ensure that customer feedback and technical issues are being addressed. CSEs also play a key role in identifying and implementing technical improvements to the company's products and services based on customer feedback.
CSEs are typically experienced and well-versed in the company's products and services, and have strong technical, problem-solving, and communication skills. They are also able to work closely with customers to understand their specific technical needs and goals, and to provide tailored solutions and support to help them achieve success.