Customer Success Management

Customer Success Engineering is the business practice of ensuring customers' success on your product, platform, or service. Customer success engineering drives proofs-of-concept, onboarding, upsell and cross-sells.

What is customer success management?

Customer success management is the process of ensuring that customers are achieving their desired outcomes through the use of a company's products or services. This typically involves working closely with customers to understand their goals and objectives, and then developing and implementing strategies to help them achieve these goals. This can include providing training, support, and resources, as well as monitoring customer usage and satisfaction, and making adjustments as necessary to ensure that customers are getting the most value from the company's products or services. The ultimate goal of customer success management is to create long-term, mutually beneficial relationships with customers.